Bala Bet Privacy Policy – How Safe Is Your Data

1What information we collect

Bala bet collects two types of information from you — what you provide directly, and what is gathered automatically while you use the platform.

What you provide directly:

What is collected automatically:

2Purpose of Data Collection

Bala bet uses your information only for the specific purposes listed below. It is never used for anything beyond that.

3How We Collect Information

Bala bet collects information through several methods. You should be aware of each one.

• Registration Form: Information you provide when creating an account.
• KYC Verification: Document upload for identity verification.
• Transaction Records: Every deposit and withdrawal is automatically logged.
• Cookies & Session Tracking: Browser data collected during site usage.
• App Permissions: Authorised access for mobile app usage.
• Support Chat: Information provided during conversations with us.

4How Long Your Data Is Retained

Bala bet retains user data only for as long as necessary — no longer.

• Data remains active for as long as your account is open.
• After account closure, financial records may be retained for up to 5 years as required by law.
• Betting history and transaction logs are retained for up to 3 years for dispute resolution purposes.
• KYC documents are retained after verification but deleted once the account is closed.

If you would like your data deleted, please contact our support team. We will action the request as long as there is no legal obligation requiring us to retain it.

5Who Can See Your Information

Your personal information is shared only in very limited circumstances. It is not disclosed to anyone except in the following cases:

• bala bet Internal Team: Only employees who need access to provide you with service.
• Payment Processor: To process transactions (e.g., bKash, Nagad).
• Law enforcement: When required by law.
• KYC Verification Partner: To assist with identity verification.

6Cookies & Tracking Technologies

The bala bet website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics cookies: To understand which parts of the site are used most.

You can disable cookies from your browser settings, though doing so may cause some features to stop working properly — including login and payment functionality.

7Third-Party Services & Integrations

Bala bet works with a number of trusted third-party services that help us improve the platform. Each of these services has its own privacy policy.

• Payment Gateway: bKash, Nagad & Rocket – solely for processing transactions.
• Sports Data Provider: For match results and live scores.
• KYC Verification Service: For identity document verification.
• Analytics Tools: For site performance analysis (anonymised data).

8Your Rights

As a bala bet user, you have the following rights over your own data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You can request deletion of your data, except where retention is required by law.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can request a copy of your data.
• Right to object: You can object to certain types of data processing.

To exercise these rights support@balabet.appto send us an email. We will respond within 30 days.

9Protection of Minors' Data

Bala bet is strictly an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.

If a minor has created an account using false information, the account will be closed immediately upon discovery and all collected data will be permanently deleted.

10Technical Data Security Measures

Bala bet has multiple technical safeguards in place to keep your data secure:

• SSL/TLS Encryption: All data transmitted on the website and app is protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — it is always kept as a bcrypt hash.
• Two-factor authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Protection against unauthorized server access.
• Real-time monitoring: Suspicious activity is automatically blocked.
• Data Backup: Data is regularly stored in encrypted backups.

11Privacy Policy Updates

Bala bet reserves the right to update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be informed of any significant changes via email or in-app notification.
• Changes take effect 7 days after they are announced.

Continued use of the site or app after any changes will be considered acceptance of the updated policy.

12Privacy Contact

For any questions, complaints, or requests regarding our privacy policy, please reach out to us through the following:

• Email: support@balabet.app
• Live chat: Via the chat button on the website or app
• Support Hours: 24 hours a day, 7 days a week

Data protection requests are typically responded to within 30 days. Complex cases may take a little longer.

For more details, visit our FAQ Page or Help Center View.